Payment Terms
Straightforward payment structure. No surprises. No financing games.
For Homeowners & Rental Owners
How Payment Works
Step 1: You receive a written quote with exact pricing—door, installation, hardware, weatherproofing, cleanup. Everything included.
Step 2: If you approve the quote, we require 50% deposit. This covers materials which we order immediately. Once materials arrive, we schedule your installation.
Step 3: We complete the installation. You walk through with us to verify the door operates correctly—locks work, closes smoothly, no drafts, cleanup complete.
Step 4: Final 50% payment is due on completion.
Why We Require a Deposit
Materials are expensive. A quality exterior door costs $800-$2,500 wholesale before we even start. We're not a bank—we can't carry materials costs for multiple projects at once.
Your deposit secures your materials and your installation slot. Once we order your door, it's specific to your opening (size, swing direction, finish). We can't return it.
What "Completed Work" Means
Before you pay the final 50%, we walk through together and verify:
- ✓Door opens and closes smoothly
- ✓Lock and deadbolt function correctly
- ✓No drafts or gaps around the frame
- ✓Weatherstripping sealed properly
- ✓All cleanup complete—floors clean, debris removed
If something isn't right, we fix it before you pay the balance. That's our job.
If you're unavailable for the walkthrough, payment is due within 24 hours of work completion. Installation is considered complete and accepted if no issues are raised within that window.
Accepted Payment Methods
We accept e-transfer, cheque, or cash. No credit card processing fees passed to you.
We don't offer financing. The quoted price is what you pay—no interest, no payment plans, no monthly installments. If you need financing, your bank or credit union can help with a home improvement loan.
What's Included in Your Quote
Your quote includes everything: door, frame, hardware (deadbolt and handle set), installation, weatherproofing, cleanup. The price we quote is the price you pay.
The only additional costs would be:
- •Structural repairs if we discover rot or frame damage during removal
- •Upgrades you request after seeing the door (fancier hardware, different finish, etc.)
- •Permit fees if your project requires one (we handle the paperwork, you pay the city)
If we find structural issues, we show you and explain the fix with cost before proceeding. No work happens without your approval. No surprise bills.
What If Something Goes Wrong?
If the door doesn't operate correctly, has gaps, or isn't installed properly, we fix it. You pay the balance when the work is done right—not before.
We've been doing this for 15 years. We know what proper installation looks like. If it's not right, we make it right. Simple as that.
For Business Accounts
Net-30 Terms for Qualified Accounts
Established business accounts receive Net-30 payment terms after account approval. This includes:
- ✓Property management companies
- ✓Restoration companies
- ✓Condo boards and building operators
- ✓Other commercial accounts with established credit
Materials are paid upfront—even for Net-30 accounts. We're not a bank. Once materials arrive and work is completed, you have 30 days to pay the balance.
How Net-30 Works
Step 1: Account setup requires business verification and credit application. We check references and establish terms.
Step 2: For each project, materials cost is paid upfront. This is typically 40-60% of total project cost depending on door type.
Step 3: We complete the installation. Invoice is sent for the remaining balance.
Step 4: Payment due 30 days from invoice date.
Insurance Direct Billing
For insurance claims, we coordinate payment with the insurance company. The homeowner pays their deductible directly to us. We invoice the insurance company for the balance and handle all documentation.
Materials are still paid upfront (by insurance company or homeowner) before work is scheduled. We're not a bank for insurance companies either.
Volume Pricing Structure
For property managers and building operators with multiple units, we offer:
- ✓Per-unit pricing locked in for your portfolio
- ✓Volume discounts (typically 10+ doors, 20+ doors, etc.)
- ✓Master service agreements with pre-approved pricing
- ✓Priority scheduling for your properties
Payment terms remain the same: materials upfront, Net-30 for balance after completion.
Large Project Payment Schedule
For condo buildings with 10+ doors, payment is structured based on materials and progress:
- •Materials payment when doors are ordered (typically 40-50% of total)
- •Progress payments can be negotiated based on completed units
- •Final payment when board approves all completed work
Exact schedule is negotiated based on project size and your board's requirements. We're flexible on labor payment timing—but materials are always paid upfront.
Why We Structure Payment This Way
Quality doors are expensive. We order them specifically for your project—your size, your swing direction, your finish. Once ordered, they can't be returned.
We're a small business, not a bank. We can't carry materials costs for dozens of projects at once. Requiring materials payment upfront keeps our business healthy so we can serve you properly.
What we can promise: We show up when we say we will. We do excellent work. We fix problems if they arise. We've been doing this for 15 years because we treat people fairly.
Ready to get started?
Get a detailed written quote with exact pricing. We'll explain exactly what's included and answer any questions about payment.
Request Your Quote